ICBC, WorkSafe BC & Extended Health Benefits – Telehealth FAQ

Please note that Telehealth coverage policies are evolving day by day, and as such we will continue to update this section as more information becomes available. If you do not see your insurer listed here, we have yet to receive an update from them surrounding their Telehealth policy and associated coverage. Please see below for the information we have been able to compile thus far.

Because companies are updating their policies regularly, we strongly recommend that you contact your extended health care provider directly to confirm Telehealth coverage prior to booking your appointment.

If you have any additional information from your extended health care provider regarding telehealth coverage or have any questions, please reach out to us at telehealth@totaltherapy.ca.

ICBC

ICBC has confirmed that they will provide coverage for the following telehealth services until further service:

Active Rehab
Chiropractic
Clinical Counselling
Physiotherapy

If you are an existing client who has been attending the clinic for any of these services and you currently have sessions approved, ICBC has approved an automatic end date extension for you to make use of those pre-authorized sessions. The new end date will be May 1, 2020.

For new patients, you are pre-authorized for services for 12 weeks following your accident date for the following:

Up to 12 Active Rehab sessions
Up to 25 Chiropractic sessions
Up to 12 Clinical Counselling sessions
Up to 25 Physiotherapy sessions

WSBC

Worksafe BC has confirmed that they will provide coverage for physiotherapy telehealth services for patients who have already completed their in-clinic assessment and who have approval from WSBC for physiotherapy services.

If you are a new patient or an existing patient with a new WSBC injury/surgery who is seeking physiotherapy treatment at this time, WSBC has informed providers that they will be making decisions on a case-by-case basis. Please reach out to us directly at telehealth@totaltherapy.ca and we will assist you with this and any other inquiries you may have.

Medavie Blue Cross (RCMP, VAC, CAF)

Medavie Blue Cross has confirmed coverage for telehealth services, as per your plan’s coverage. We are able to submit direct billing for these services.

Pacific Blue Cross

Pacific Blue Cross has confirmed coverage for telehealth sessions for the following, if they are a part of your current coverage:

Clinical Counselling
Naturopathic Medicine

Pacific Blue Cross has confirmed coverage for telehealth sessions for subsequent appointments only for the following if they are a part of your current coverage: