New Clients

What I need to know:


  • Please arrive 15 minutes prior to your scheduled appointment start time to complete intake forms to ensure that you get your full appointment time.
  • For specific clinic location information, please click on the appropriate clinic: North Burnaby, Metrotown

What to bring

  • Valid photo-ID
  • Care card with your Personal Health Number
  • Extended benefits card
  • Claim number (ICBC & WorkSafeBC clients)
  • Doctor’s referral (ICBC & WorkSafeBC clients, may also be required by extended benefits plan)

Cancelling appointments

  • In consideration of other clients and your therapist, please allow at least 48 hours notice to change or cancel appointments.
  • You will be charged a fee for late cancellations or missed appointments.


  • Please be prepared to pay for your visit at the time of treatment.
  • If you have extended health benefits, an ICBC claim, WorkSafe BC claim, or if you qualify for MSP Premium Assistance, please review the linked FAQs regarding billing.

What to expect

  • Learn what to expect in treatment by visiting our Services page and clicking on the appropriate service discipline.

Parking and accessibility

  • All clinics are wheelchair accessible and have free on-site parking available. Click on the appropriate clinic for more information: North Burnaby, Metrotown.


Direct Billing FAQ

General FAQ

Book an Appointment


Interested in scheduling an appointment?
Book yours online today!