New Clients

What I need to know:

Arrival

• Please arrive 15 minutes prior to your scheduled appointment start time to complete intake forms to ensure that you get your full appointment time.
• For specific clinic location information, please click on the appropriate clinic: North Burnaby, Metrotown

What to bring

• Valid photo-ID
• Care card with your Personal Health Number
• Extended benefits card
• Claim number (ICBC & WorkSafeBC clients)
• Doctor’s referral (ICBC & WorkSafeBC clients, may also be required by extended benefits plan)

Cancelling appointments

• In consideration of other clients and your therapist, please allow at least 48 hours notice to change or cancel appointments.
• You will be charged a fee for late cancellations or missed appointments.

Billing

• Please be prepared to pay for your visit at the time of treatment.
• If you have extended health benefits, an ICBC claim, WorkSafe BC claim, or if you qualify for MSP Premium Assistance, please review the linked FAQs regarding billing.

What to expect

• Learn what to expect in treatment by visiting our Services page and clicking on the appropriate service discipline.

Parking and accessibility

• All clinics are wheelchair accessible and have free on-site parking available. Click on the appropriate clinic for more information: North Burnaby, Metrotown.

ICBC FAQ

Direct Billing FAQ

General FAQ

Book an Appointment