In-Clinic Care FAQ – Essential Safety Information & Medical Screen

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Dear Valued Clients of Total Therapy,

With Total Therapy’s return to in-clinic care, the health and safety of our clients and staff always comes first. We are continuing to carefully review each of our therapists’ respective governing body guidelines surrounding best practices to ensure a safe and gradual resumption to in-clinic care.

Please be advised that we are returning to a new normal where your sessions will look different then they have in the past. Therapists are empowered to perform risk assessments and make appropriate decisions that may require modification to your treatment plan. Rest assured that any such decision will be made in the best interest of the client.

Prior to booking your appointment, please review the below information and understand that certain safety requirements will be required by clients and staff for your appointment to proceed, including:

  • the use of face-coverings while inside the clinic
  • the completion of a COVID-19 medical screen prior to visiting the clinic

For more details on safety and protocol requirements, please read the COVID-19 Enhanced Safety Protocol Summary document below.

Please check back frequently as this information will be updated regularly, and do not hesitate to reach out with your questions. We look forward to safely seeing you in person again soon.

Sincerely,

The Total Therapy Team

Will Total Therapy continue to offer Telehealth?

Total Therapy will continue to offer Telehealth in the applicable disciplines (Physiotherapy, Chiropractic, Kinesiology, Naturopathic Medicine, Clinical Counselling) for your convenience.

What are the Service Specific updates?

Physiotherapy

In-person Physiotherapy services are currently scheduled to resume in limited capacity on Monday, May 25, 2020. Physiotherapy services will continue to be available via Telehealth.

Chiropractic 

In-person Chiropractic services are currently scheduled to resume in limited capacity on Monday, May 25, 2020. Chiropractic services will continue to be available via Telehealth. 

Registered Massage Therapy

In-person Registered Massage Therapy services are currently scheduled to resume in limited capacity on Monday, June 1, 2020. 

Kinesiology

The provincial health officer has deemed that in-person Kinesiology services will be part of phase 3 of BC’s Restart Plan. In the meantime, Kinesiology services will continue to be offered via Telehealth.

Naturopathic Medicine

In-person Naturopathic Medicine appointments are currently scheduled to resume in limited capacity on Monday, June 1, 2020. Naturopathic Medicine will continue to be offered via Telehealth. 

Registered Acupuncture

In-person Registered Acupuncture appointments are currently scheduled to resume in limited capacity on Monday, June 1, 2020. 

Clinical Counselling

Clinical Counselling services will continue to be offered exclusively via Telehealth until further notice. 

How will Total Therapy prioritize client bookings?

Patients who had appointments booked at the time of the pandemic closure, as well as patients who require urgent care, will be accommodated first. Please be patient with us as we work to facilitate all of our patients’ needs.

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