Total Therapy Blog

ICBC Changes – What you need to know

ICBC changes – What you need to know

You may have heard that on April 1, 2019, ICBC updated many of its policies and practices regarding motor vehicle accident (MVA) claims. This post contains a brief summary of the changes and how they may affect your treatment. 

My accident occurred on or after April 1, 2019

You are automatically approved for the following treatments for the first 12 weeks (3 months) after your accident. 

Please click on the appropriate service above to learn what to expect from each. Please note, that as of April 1, 2019, most ICBC services no longer carry a user fee.

If you require additional treatment beyond those automatically approved, an extension request submitted to ICBC will be necessary to continue treatment. You are advised to begin any therapy type you anticipate using throughout your recovery during the first 12 weeks after the accident. This will make the extension request process more straightforward should you require additional treatment sessions. If you are unsure where to start, we invite you to book a complimentary consultation with a Kinesiologist to have your treatment-related questions answered.

My accident occurred prior to April 1, 2019

You will require pre-approval from ICBC before beginning your treatment. Please bring a referral from your doctor indicating which treatment disciplines you are being referred to (physiotherapy, chiropractic, active rehab, etc.), and Total Therapy will contact ICBC on your behalf to obtain funding approval for your treatment. We will notify you as soon as you are approved, and you will be able to book your first appointments and get started on your recovery. If you require additional treatment or a new type of therapy beyond those initially approved, an extension request submitted to ICBC will be necessary to continue. ICBC typically requires an updated GP referral when approving treatment extensions. 

What to bring to the clinic:

You’ll need to bring the following information to the clinic for your first ICBC-related visit.

  • ICBC claim number
  • Personal Health Number
  • Date of birth
  • Lawyer contact information (if applicable)
  • Current working status
  • GP referral (accidents before April 1, 2019)

Frequently asked ICBC questions

If you would like to book an appointment or have any questions not addressed here, please feel free to phone one of our clinic locations.

North Burnaby: 604-437-9355

Metrotown: 604-620-9700

North Vancouver: 604-971-5212

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